Communication is two-way by definition; we communicate with students and graduates in the following ways:
- To all via the website.
- To all (subscribed to the mailing list) via occasional email bulletins and other email correspondence.
- To all or sub-groups (subscribed to the mailing list) via group emails about specific topics such as CPD, promotion or other events or consultations.
- To cohorts via email.
- To individuals via email, electronically, in writing or by phone.
It is the responsibility of students/graduates to read what they are sent; if they fail to do so, we are not responsible for any issues that may result. If any person does not get an expected communication, they should contact us as there may be a technical issue.
Students, graduates, and college community members can contact us by email, in writing, electronically, or by phone during our working hours (9 am-5 pm). Email is our preferred method of receiving communication. We will answer any call if possible, and if you leave a message, we will call you back as soon as possible; we aim to return all calls within 24 hours.
Tutors will confirm to their student groups any number on which they can be contacted, and the times they can be reached. Please do not approach tutors for administrative matters not related to their training content with you.
Assignments must be submitted via the method outlined in the stage notes, and usually, this will be using the submission link provided. Feedback will be sent as soon as received, or both sets are obtained if a double-marked situation. If you do not receive your feedback within the time provided by the admin team in your submission receipt, please follow this up with firstname.lastname@example.org as there may be a communication issue.
Within all contexts of the NCHP, including in the classroom, at conferences and social events, we offer and expect politeness and mutual respect. We expect all members of our team, all students and all graduates/members of the college community to respect the boundaries of all others, respect their right to free speech, and behave appropriately. Please see the NCHP bullying and harassment policy.
Date of the last amendment to this document and ratification by The Academic Board – 16/5/22