We have high expectations of ourselves in supporting you and delivering an excellent standard of academic and practical tuition.
We strive to ensure that your experience is enjoyable, challenging, inspiring, and rewarding.
With this in mind, we are committed to acting ethically and responsibly, and to upholding specific commitments.
By agreeing to these, we create a joint commitment with appropriate professional boundaries.
We believe that a climate of acceptance should exist between you and us, and within which professional training and mutual respect can flourish.
We look forward to welcoming you on the following terms:
Our Shared Expectations
Our commitment to equality, diversity and inclusivity
What you can expect from us:
We provide equal opportunities for staff and students, embracing diversity and committing to a team and student body that represents a variety of backgrounds, perspectives, and skill sets. We believe that the more inclusive we are, the better our work and our results will be.
If you would like to read our full equality and diversity policy, you can find it here.
What we expect of you:
We expect you to familiarise yourself with our Equality and Diversity Policy and to adhere to it.
Our commitment to confidentiality
What you can expect from us:
All data collected and stored is treated in accordance with the relevant GDPR, which can be found in our privacy statement here.
What we expect of you:
The concerns or challenges of other students, client case studies, and classroom discussions are to be treated in absolute confidence, as this fosters a safe, accepting, and trusting environment in which you can grow, explore, and develop.
We expect you to respect this policy and keep any information within the classroom environment.
Our commitment to support you when study is interrupted
What you can expect from us:
Attendance at live training is compulsory. In exceptional circumstances, we will work with you to be as flexible as possible to support you in meeting our classroom hours.
We understand that sometimes unforeseen circumstances may arise, interrupting your ability to study.
If this interruption is temporary, your tutor (and, if required, our support team) will be able to assess its effects with you and, where possible, help you catch up.
If you are unable to attend any weekend, then you may attend an equivalent weekend at an alternative location (or your regular venue upon the next intake) without incurring any additional charge.
If the interruption is likely to be considerable and significantly impact the course of your studies, then you may pause your studies, and we can discuss recommencement at a future date.
What we expect of you:
You are an adult learner and we will treat you as such. You have responsibility for your study and self-determination is an important factor.
We ask you to ensure your attendance at weekends, to inform us of any expected lack of attendance and to take responsibility for your home study requirements.
Our student support team will be available to support you through any difficulties which may affect your studies. We aim to empower you to achieve whilst expecting you to remain accountable for your own input requirements.
Our commitment to your academic progress
What you can expect from us:
Our students arrive with varying degrees of academic experience, and we take steps to support you if you encounter difficulty.
Any student who fails to achieve the required level of competence, as determined by our internal and external assessors, may apply to be reassessed. Where it is decided that repeat tuition is desirable, it may be provided to an extent agreed upon by us prior to your further submission.
What we expect from you:
On the UKCP pathways, you currently have five years from the beginning of your studies to complete your certificate and diploma, and seven years to complete your advanced diploma. In certain circumstances, extensions can be offered through an application supported by relevant documentation.
If requirements change due to our external accreditations, we expect students who have not completed their pathway before the changes are implemented to fulfil these requirements, as well as those in place at the start of their pathway.
Our commitment to financial arrangements
What you can expect from us:
Upon acceptance into the course, you will be required to pay a non-refundable deposit, which will secure your place and be deducted from the overall fee. For the rest of the payment, we offer a flexible payment scheme in which you may pay:
- The full pathway fees before your start date;
- Fees for any stage before that stage’s start date;
- The fees for each stage in agreed monthly instalments.
If you experience difficulty with fees, please contact us at your earliest convenience to discuss and avoid defaulting on a payment.
Paying fees by agreed instalments:
- If payment for any module is not made before that module is delivered to your cohort (whether you attend at that time or at a later date), or;
- You default on any agreed monthly payment by not making a payment in each calendar month:
We reserve the right to withdraw access to that module and/or stage’s materials and training environments, as well as any subsequent modules that have not been paid for in advance.
We will also charge a late payment fee of 10% of each defaulted module or month’s defaulted payment.
If you withdraw from your pathway before delivery of Module 2 of Stage 1 to your cohort, fees for the remainder of Stage 1 (excluding the non-refundable deposit and an administration fee of £100) will be refunded.
If you withdraw after attending Module 2 of Stage 1, the fees for Stage 1 remain payable in full.
If you withdraw from training on Stage 2, 3, or 4 at any point after the delivery of the first module of that stage to your cohort, the remaining fees for that stage remain payable in full.
We offer you the opportunity to appeal any marking decision. If you choose to appeal, a charge of £45 will be incurred to cover administrative costs. If your appeal is successful (i.e. if a higher mark is awarded), then the administrative charge is refunded in full. If your appeal is unsuccessful, the charge is non-refundable.
We recognise that you may be out of practice with academic work or lack confidence in your writing skills. For those who feel they need a little extra support, we can put you in touch with one of our teaching support team members who can read and comment on a draft of any essay before formal submission for a fee of £25. This service can be helpful if you are newly returning to higher education.
We offer you the opportunity to repeat any module (s) that you have previously attended (subject to space being available in the current class) for £275 per module.
What we expect of you:
We expect you to honour your fee commitments in advance of the training and without reminder. If you do not honour your responsibility to pay fees in advance (without an extenuating agreement from us), we reserve the right to withhold training, course results, academic references and/or progress to further training.
Our commitment to your education
What you can expect from us:
We ensure that our teaching materials are contemporary, relevant, and of consistently high standard, and we regularly review and update them. We reserve the right to modify parts of the training and/or teaching materials with the intention of enhancing our educational offerings and services.
What we expect of you:
The teaching materials with which you are provided are for your personal use and subject to copyright. You must not copy them, distribute them or use them for any purpose other than your own education or psychoeducation within your client sessions.
Our commitment to ensure your suitability to return to training
What you can expect from us:
Should you take a break from your training pathway through our suggestion or your own choice, it may be considered that you can rejoin your pathway at a later date, subject to our Return to Work Policy.
Should this happen, we will re-contract with you regarding the existing expectations, requirements and policies of the NCHP and NSTT.
What we expect of you:
Ensure that you keep up to date with existing policies surrounding training and practice, and abide by current NCHP and NSTT policies.
Our commitment to continuous improvement
What you can expect from us:
We encourage feedback because we are constantly trying to grow and improve. At various points along your pathway, we will request feedback to ensure quality and develop both our academic and support services.
Any feedback you provide at any point during the course will be treated with respect and in line with GDPR.
What we expect of you:
We encourage constructive feedback, and we expect you to respect us and your fellow students. We operate a zero-tolerance stance (in accordance with our relevant policies) towards abusive or bullying behaviour from or towards anyone in the NCHP and NSTT.
Our commitment to ensure your suitability for training
What you can expect from us:
Our courses can be demanding, and it is our responsibility to ensure your suitability for both the training and to work as a therapist. We view it as part of our role in supporting you to ensure that you can get the most out of your studies.
In addition to the information you supply to us on your application form and within your informal interview, there will be continuous assessment throughout the course.
If we assess that continuing on your pathway may be potentially detrimental or harmful to yourself or others, we reserve the right to inform you that we are not in a position to offer further tuition and to request that you withdraw from training.
We reserve the right to request your withdrawal from training if you are seen to be engaging in gross clinical indiscipline or acting in any way which consistently disrupts the training.
Occasionally, we may feel that it would be appropriate for you to seek personal therapy for something which is preventing either your progress or that of others, or both. In such an eventuality, we will discuss this with you sensitively, and we may accept you back into training at a later date once the issue has been worked through so that it no longer impacts your training, that of others, or both.
In the event of being asked to withdraw from the course, all monies paid by you in fees for that particular stage of training will be refunded.
What we expect of you:
We expect you to familiarise yourself with and adhere to our policies, act professionally, responsibly, and ethically, and to respect the reputation of the profession as a whole.
Question not answered?
Drop us an email on enquiries@nchp.ac.uk or complete a contact form and we will get back to you.
Prefer to speak?
If you have questions that you would like to explore with one of our team book a phone call or Zoom.